Returns and Refunds
Return and Refunds
Here at UniverseWell, customers can change their minds! And
that’s why we offer 15 Days Money Back Guarantee on almost every product we
offer. Please contact our customer service via secure contact form in advance
to find out if your item is eligible for free return and to obtain an RMA
number (Return Merchandise Authorization) within 15 days of purchase date.
There will be 12% restocking fee for returns. Opened or used products are
subject to 18% fee deducted from refund amount.
All refunds will be provided as a credit to the credit card used at the time of purchase within 14 business days upon receipt of the returned merchandise.